Shipping policy
Delivery Information
European Delivery Service:
Our European delivery service is charged at 15 Euros.
We use TNT or DPD for all of our EU shipments. We aim to get your delivery to you as quickly as possible. Normally items will arrive in 5 -7 working days, but can take a little longer if held at customs in Europe. We cover all taxes and duties on the shipment, so you won't get charged extra to receive your items.
International Delivery Service: (This is everywhere else outside of the EU)
Our international delivery service is charged at 22 Euros.
Your delivery will be with you within 7-10 working days
Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.
Further Delivery Information
Please be aware that all deliveries need to be signed for, so please ensure there will be someone at the delivery address. If there is no one available to sign for your delivery then the courier will leave a card with details of how to arrange a re-delivery or where to collect your package. Please note if you are collecting your package in person from the courier you will need personal ID showing your address.
Please note that international orders may be subject to security checks or customs processing, which can cause delays in delivery of orders.
To check on the status of an order or verify shipment, you can check it through the received tracking link.
Our couriers do not deliver on weekends.
Any order placed over the weekend will be not be dispatched until the next working week.
Late and Lost Deliveries
We cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) - this is when the carrier classes items as being lost.
Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address. Creme Caramel cannot be held responsible for goods that are lost or delayed in transit.